Customer centric hospitality

We strive on building with you the best journey for your guests

Hospitality industry is undergoing several disruptions. 

The hotel industry is facing short-term private rental competition and increased guests requirments. 

On another level of the hospitality, restaurant concepts are more and more creative and thus competitive. Also, the F&B industry is having its value chain threatened by new supply and delivery solutions.

Due to several factors, bulding costs are getting  hire year on year and its ROI is showing a downward trend.

At HOSP, we believe that nowadays the main keys to a successful hospitality venture is an accurate customization of your client’s journey, combined with optimal management of teams and living spaces. To achieve theses goals using modern and connected digital solutions is inevitable.

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hotels

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restaurants

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mixed use spaces

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staff trained

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hotels

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restaurants

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mixed use spaces

+ 0

staff trained

Customer experience personnalisation

Guest experience audits
Guest experience ideation and design thinking
Guest experience processes implementation
Staff training to GX approaches
Establishing innovative and adapted guest journeys
Track record

Management & ressources optimization

Operations and Commercial Review
Pre-Opening & Operational Assistance
Operational and transional management
Recruitment, training and team restructuring
Cost optimization
Food Safety Programs (HACCP)
Track record

Digital transformation

Marketing advisory & strategic planning
CRM implementation
Webdesign
Search engine marketing (SEO, SEM)
Social media management
Rooms & spaces automation advisory
Track record

Guest experience should be in 2020 the corner stone of every hotel, restaurant and any business really. Indeed, guests are not looking for luxury or stilted hotels anymore, they’re looking for an "Experience" .
That mentality disruption is allowing hopitality cards to be redealt. Thus, companys that understand theses profound and lasting changes and adapt to them will be leaders of tomorrow, it started in France and others in early 2010 and it is spreading worldwide.

Karim Zannad, Co-founder​

Karim Zannad

CO-FOUNDER

After 10 years of experience in the hotel industry, from night auditor to managing director of 20+ hotels, restaurants & events/mixed use spaces, Karim gathered a deep in-field experience of the industry. He specialized in guest experience management, structuring hotel operations, business development and cost optimization.

Ramzi Tabka

Co-Founder

With 5 years of business consulting experience for some of the largest French companies, Ramzi acquired a sense of rigor and consulting methods.  He specialized in developing profitable digital strategies and managing digital oriented projects.

Hosp is a Paris born and an experienced French Hospitality consulting company that looks at all levels of the industry through the lens of guest experience.

After conducting disruptive changes in all of France while working with several hotels and hotel chains, restaurants and mixed use spaces we strive to export our expertise along with the french hospitality « savoir-faire ». 

Using pioneering approaches to get you to your goals, we also rely on 3 values : 

Empathy 

Respect and promotion of tradition 

Adaptability

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